Trust is among the main factors that influence choices when meeting strangers in the first experience. Consider it. If you’re thinking of buying an apartment, buy the most suitable computer or decide the location for the dinner you’ve planned to celebrate the occasion. What do you do? Get suggestions from someone. In the case of home, you’ll find plenty of tips from realtors or agent to you family members and acquaintances. Of course, you’re correct to. It’s a significant cost. It can affect the way you live your life. If you choose the wrong house it will be a reminder of it each time you walk through the doorway.
What about intimate occasions like a meal with your partner? Be sure to follow the right guidelines and then select the wrong type of restaurant for your anniversary or birthday celebration, and you’ll waste your time and money. There’s nothing romantic about the evening for you.
Casino Genie, independent online casino aggregator, recently conducted an investigation that has yielded some surprising results. The key point is that casinos on the internet lose thousands of clients every day.
Jon Hingston, Customer Satisfaction Manager at บาคาร่า SA Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too. “.
Why is trust is so vital. These are the gamblers just looking to earn money do you think? No. Hingston will explain to us “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be ‘your friend’. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 online casino gamers Casino Genie surveyed just over 1,400 played within 12 months. Just 24% were devoted to one casino. Over 62% gambled in at more than four casinos.
It’s interesting to note that among gamblers who gambled for more than 12 months, it was discovered that there were plenty of gamblers who bet in casinos that had at least four players or 48 per cent. Amazingly, when it comes to casinos online 78% were listed as having poor client service. This was the most important cause for them to be indecisive. Only 4percent of gamblers could find the casino they were committed to. Here’s the shocking fact. Each of these players stated that the main reason for why they played at their preferred casino was because of their “excellent customer service’. It’s a little bit of surprise, isn’t that. What’s it that differentiates my casino from the others?
The 100 gamblers have been in a top 20 casino. The smaller casinos are growing more rapidly, responding faster and playing with less money to compete in this arena. It is starting to make an effect.